Your helpdesk should
get smarter every day.
Every ticket analyzed. Responses drafted in your voice. Knowledge that compounds. Built by an MSP, for MSPs.
No credit card required. Set up in under 10 minutes.
New Support Ticket
From: john@acmecorp.com
Can't access shared drive after password reset
Hi, I reset my password this morning and now I can't access the shared drive on our file server. I get an access denied error. This is urgent as I need to access project files for a client meeting at 2 PM.
Sound familiar?
Running an MSP is hard enough. Your helpdesk should make it easier, not add to the chaos.
Drowning in tickets
Every day starts with an overflowing inbox. Same problems, different clients.
No time for AI
Your current helpdesk has AI as an add-on that costs extra and barely works.
Per-agent pricing
Want to grow your team? That costs $25/seat/month more.
Tribal knowledge
Solutions live in heads, not systems. When people leave, knowledge leaves too.
There's a better way.
Every ticket analyzed before
your tech reads it
The AI watches how you respond and adapts its drafts to match your voice. Not templates. Your actual writing style.
Problem Summary
Plain language explanation of the issue
Root Cause
AI identifies the underlying problem
Draft Response
Written in your voice, ready to send
Confidence Score
Know how much to trust the analysis
Your solutions compound.
Every resolution makes the next one faster.
The more tickets you resolve, the smarter your helpdesk gets. Knowledge automatically feeds back into the AI.
of tickets auto-analyzed
AI understands meaning, not keywords
KB articles from resolved tickets
Acme Corp
24 active tickets
TechStart Inc
18 active tickets
GlobalFin
31 active tickets
Complete Tenant Isolation
Company A's data never touches Company B
One platform.
Every client. Complete isolation.
Manage all your clients from one dashboard. Per-client knowledge bases, health scores, SLA targets, and contact management. Zero data crossover.
Phone support that
never sleeps.
AI answers calls, verifies callers with TOTP, creates tickets, and transcribes everything. Prevents social engineering. Works 24/7.
Call Incoming
AI Answers
Caller Verified
Ticket Created
Call Incoming
0:00
Caller
John Smith
Acme Corp
Set the rules once.
The engine handles the rest.
21 action types. 60+ pre-built templates. Runs every 5 minutes. Your helpdesk works while you sleep.
When: After Hours Ticket
Then: Auto-respond with ETA
When: SLA Breach Risk
Then: Escalate to senior tech
When: Ticket Resolved
Then: Generate KB article
When: New VIP Ticket
Then: Alert team via email
When: Repeat Issue Detected
Then: Flag for review
When: High Priority
Then: Auto-assign specialist
21
Action Types
60+
Pre-built Templates
5 min
Cron Interval
24/7
Always Running
Everything updates live.
No refresh required.
New tickets appear instantly. Assignments update in real-time. Your whole team stays in sync without page refreshes.
2
Open
1
In Progress
12
Resolved Today
14m
Avg Response
Email sync not working
VPN connection drops
Printer offline
Built by someone who
pentests for a living.
MSP data is valuable. Security is built into the architecture, not added as a marketing page.
Tenant Isolation
Every query scoped to tenant. Zero data crossover between clients.
AI Context Isolation
AI only accesses data within requesting tenant. Prompt injection defenses built-in.
Webhook Verification
All incoming webhooks cryptographically verified with timing-safe comparison.
File Security
Type-validated uploads, encrypted storage, time-limited signed URLs.
Access Control
Admin, Technician, Viewer roles. Instant lockout on deactivation.
Enterprise AI APIs
OpenAI and Google APIs with data protection agreements. No model training on your data.
Penetration Tested
OWASP methodology. Not a checkbox exercise.
Simple, predictable pricing
No per-agent fees that punish team growth. Start free, upgrade when you're ready.
Free
Get started with the basics
- 50 tickets/month
- 1 team member
- Basic AI analysis
- Email channel
- Custom domains
- Voice AI
- Full automations
All plans include a 14-day free trial. No credit card required.
I was paying $300/month for ConnectWise and it still couldn't auto-route a password reset ticket. AI was always an afterthought, an expensive add-on that barely worked. So I built Assist Engine with AI at the core, learning from every ticket, getting smarter every day.
Alex Menne
Founder & CEO
Not a SaaS company guessing at what MSPs need. Built by someone who lives the MSP life and uses Assist Engine as his primary helpdesk every day.