AI-native ticketing for MSPs

The help desk that reads the ticket before your tech does.

Assist Engine triages, summarizes, categorizes, prioritizes, drafts, and enriches MSP support tickets before a technician burns time hunting for context.

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No credit card requiredBuilt for MSP workflows30-day free trial

Assist Engine service desk

Live triage

AI analysis

Generated before technician open

User can authenticate to VPN but network drive tokens are stale after password reset. Most likely fix is credential purge, reconnect, and confirm GPO drive mapping.

Priority

Urgent

The inbox is not the problem. The invisible work around every ticket is.

Assist Engine is designed for the operational reality of MSP teams: SLA pressure, repetitive troubleshooting, client-specific context, and documentation debt.

Tickets arrive half-read

Your team starts by decoding vague subject lines, missing context, and scattered client history.

Senior techs do basic triage

Stop paying your best people to manually sort password resets, mailbox issues, and stale VPN tickets.

Client context is scattered

Past fixes, SLA pressure, VIP contacts, and recurring pain rarely meet in one place before action.

Documentation never catches up

Resolved tickets should become reusable operational knowledge, not another forgotten thread.

SLA risk shows up late

Managers find hot tickets after the window is already tight and the client is already frustrated.

Owners cannot see the drain

Recurring issues and noisy clients quietly consume capacity until the team is already overloaded.

How Assist Engine Works

Every ticket moves through the same intelligent workflow.

The system does the repetitive pre-work so technicians spend more time resolving and less time reconstructing what happened.

STEP 1

Ticket comes in

Email, portal, or phone-created tickets land in one triage queue with client and requester context.

STEP 2

AI reads and classifies

Assist Engine detects category, urgency, sentiment, missing detail, and likely SLA exposure.

STEP 3

Context is enriched

Client history, prior fixes, VIP status, and recurring issue patterns are pulled into view.

STEP 4

Tech gets a workup

The ticket opens with summary, root cause ideas, next steps, internal note, and draft reply.

STEP 5

Resolution compounds

Useful fixes feed documentation, analytics, and future AI context for the next similar ticket.

Built around MSP workflows

Not a generic help desk with AI bolted on.

Assist Engine treats AI as the operating layer for support: triage, context, technician assistance, automation, analytics, and documentation.

AI Ticket Triage

Every ticket arrives pre-read, prioritized, categorized, and ready for action.

Summary and intent
Priority and sentiment
SLA risk detection
Missing-context flags

Client impact found

Likely cause attached

Draft response ready

Technician Copilot

Draft technician-grade replies before your tech opens the ticket.

Root cause ideas
Suggested resolution steps
Internal note drafts
Client-ready responses

Client impact found

Likely cause attached

Draft response ready

Automation Engine

Route, escalate, and follow up without forcing managers to babysit the queue.

VIP routing
After-hours handling
Stale ticket detection
Escalation rules

VIP routing rule active

Escalation draft ready

After-hours policy matched

MSP Intelligence

See which clients, categories, and recurring issues are quietly burning your team's time.

Client health signals
Team workload visibility
Ticket trend analysis
Recurring issue tracking

Recurring issue trend found

Client workload surfaced

Team capacity signal ready

Knowledge Flywheel

Turn resolved tickets into SOPs, reusable fixes, and better future AI context.

Resolution capture
Reusable SOP prompts
Past-fix retrieval
Client-specific context

Client impact found

Likely cause attached

Draft response ready

Interactive product preview

See what your tech sees before opening the ticket.

Click through realistic MSP tickets and watch the AI analysis panel update with triage, root cause, SLA risk, and a technician-ready reply.

Incoming tickets

Sorted by AI risk score

Live queue

TICKET ANALYSIS

Keeps asking me to reset my password every time I open Outlook

Northwind Dental / Mia R. / Unassigned

Ready for review

Priority

High

Simple, predictable pricing

No per-agent fees that punish team growth. Start free, upgrade when you're ready.

Free

$0/month

Get started with the basics

50 tickets/month
1 team member
Basic AI analysis
Email channel
Custom domains
Voice AI
Full automations

Start Free

Recommended

Pro

$49/month

For growing MSP teams

Unlimited tickets
5 team members
Advanced AI + web search
3 custom domains
Voice AI channels
Full automations
Priority support

Start 30-Day Free Trial

Enterprise

$149/month

For larger operations

Unlimited tickets
Unlimited team members
Full AI suite
Unlimited domains
Voice AI channels
Custom automations
White-label option

Contact Sales

All plans include a 30-day free trial. No credit card required.

Founder-led proof

Built by someone who has lived the MSP queue.

Alex Menne

Founder, Assist Engine

“MSP teams do not need another generic inbox. They need a system that understands the ticket, the client, the SLA, and the operational pattern before the tech starts typing.”

Assist Engine is positioned as serious MSP operations software: ticketing, AI workups, automations, documentation, analytics, and security-aware workflows in one product story.

MSP operations context

Technician workflow first

Security-aware design

Put real ticket data through an AI-native MSP workflow.

30-day free trial. No credit card required. See ticket summaries, SLA risk, drafts, and recurring issue signals without betting the help desk on a long migration.

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