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    Pricing

    Priced per workspace. Every workspace starts with Pro.

    Choose the plan that fits the size of the team and the volume of work. A new workspace gets thirty days of Pro first — no card — then reads as Free unless you upgrade.

    30-day Pro trial · No card required · Returns to Free unless you upgrade

    Plans

    The base plan for every workspace

    Free

    $0per workspace
    per month, USD

    One person trying the workflow on a small queue.

    • 1 team member
    • 50 requests a month
    • 25 AI analyses a month
    Start free
    Every new workspace starts here for 30 days

    Pro

    $49per workspace
    per month, USD

    A team of up to five handling requests together.

    • 5 team members
    • Unlimited requests
    • 500 AI analyses a month
    Start with the Pro trial
    No capacity ceilings

    Enterprise

    $149per workspace
    per month, USD

    A larger team, many clients, no capacity ceilings.

    • Unlimited team members
    • Unlimited requests
    • Unlimited AI analyses
    Talk to us about Enterprise

    How the trial works

    1. Day 1Create a workspace

      It starts on the Free plan with a 30-day Pro trial. No card is requested.

    2. Days 1–30Work with Pro limits

      Five members, unlimited requests, 500 AI analyses and Pro features apply to that workspace. Sending from your own email domain waits for a paid plan.

    3. Day 31Choose, or stay on Free

      Upgrade from Billing, or the workspace reads as Free again. Nothing is deleted; new additions stop at the Free limits.

    Compare

    What each plan includes.

    Only limits and features the application actually enforces are listed. If something you need is not here, ask before you plan around it.

    What each plan includes. Prices are per workspace, billed monthly in USD. Limits and gates are the ones the application enforces.
    CapabilityFree$0/moPro$49/moEnterprise$149/mo
    Capacity
    Requests per month50UnlimitedUnlimited
    Team members15Unlimited
    Client records550Unlimited
    Knowledge-base entries25500Unlimited
    AI analyses per month25500Unlimited
    Email channels15Unlimited
    Included on every plan
    Branded request portals and adaptive formsIncludedIncludedIncluded
    AI analysis when requests arriveIncludedIncludedIncluded
    Internal notes, reply recipients, merge and forwardingIncludedIncludedIncluded
    Approval requests by emailIncludedIncludedIncluded
    Knowledge base with drafts from resolutionsIncludedIncludedIncluded
    Portal sign-in with Microsoft or GoogleIncludedIncludedIncluded
    Pro and Enterprise
    Custom automation rulesEvery workspace starts with three default automations.Defaults only25 rulesUnlimited
    Custom SLA targets and routing rulesNot includedIncludedIncluded
    Per-member access to clients, portals and channelsNot includedIncludedIncluded
    Report builder, PDF reports and ticket exportsNot includedIncludedIncluded
    Your own domain for a portalNot includedIncludedIncluded
    Voice intake channelSet up with our team before you rely on it.Not includedIncludedIncluded

    Set up separately

    Three things that are not switched on by a plan.

    Copilot

    Copilot is activated per workspace and follows each person’s permissions. It is not switched on automatically by a plan or the trial.

    Ask about Copilot access

    Voice intake

    An AI phone channel that can identify callers and create tickets. It is available on Pro and Enterprise and is set up with our team before you rely on it.

    Talk about voice

    Your own domains

    Portals can use a domain you own after DNS verification (Pro and Enterprise). Sending email from your own domain needs a paid plan, not the trial.

    See portal setup

    Questions

    Pricing, answered plainly.

    Is pricing per user?
    No. Prices are per workspace, per month, in US dollars. Each plan includes a number of team members: one on Free, five on Pro, unlimited on Enterprise.
    What happens when the trial ends?
    The workspace reads as Free again unless you upgrade from Billing. Nothing is deleted. Members and records above the Free limits stay; you just cannot add more until you upgrade or remove some.
    Can I change or cancel later?
    Plans are month to month. Upgrades are made in the app and managed through the billing portal. A cancelled subscription returns the workspace to Free.
    Is Copilot included?
    Copilot is activated per workspace and follows each person’s permissions. It is not switched on automatically by a plan or the trial. Talk to us about access for your workspace.
    What does “AI analyses per month” count?
    Each request that receives an AI analysis counts once in the month it was analysed. Free includes 25, Pro 500, Enterprise unlimited.
    Do you offer annual billing or invoices?
    Online billing is monthly by card. For Enterprise rollouts, talk to us about what your organization needs.
    Assist Engine

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