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    Resources

    Watch it, try it, set it up.

    Organized by what you want to do next. The recordings use the product with fictional records, the overview is an animated illustration, and every film has captions or a transcript.

    Watch

    Five films, each with one job.

    Start with the 32-second overview of every work profile or the 90-second ticket story for the whole loop, then pick the workflow closest to yours.

    Short on time? The ticket story also comes as a 29-second cut.

    Do

    Pick up where you are.

    Try · 3 minutes · no account

    Fill in a sample request

    Answer a team’s real starter questions and open the team view. Nothing is submitted.

    • IT & MSP
    • Creative
    • Internal services
    • Product
    • Finance

    Set up · about an hour

    Getting started

    Create a workspace, choose a work profile, shape one request type, open a portal and follow a test request from submission to knowledge.

    Read the guide

    Understand · 5 minutes

    Trust & controls

    Who can see what, what AI does on its own and what waits for a person, and what to ask us directly.

    Read trust & controls

    Keep up

    Recently shipped.

    All release notes
    1. 2026-09-25Choose exactly who receives each reply

      Replies have an editable To field that starts with the requester, plus CC and BCC with suggestions from the people on the ticket. Recipients are saved with drafts, and each sent reply shows who it went to.

    2. 2026-09-25The reply box works on phones

      On small screens the recipient fields, editor and Send button stay reachable, even under a tall ticket header.

    3. 2026-09-24Forward a conversation by email

      Preview the customer-visible conversation, add a note, choose the sending mailbox and forward it to any address. Internal notes, attachments and private portal links are left out.

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    © 2026 Assist EngineProduct films, screens and examples use fictional people, companies and records.
    Assist Engine
    Product
    • IT & MSP service desksTickets arrive with impact, likely causes and a reply to review.
    • Marketing & creative teamsBriefs that ask for print specs only when the work is print.
    • Internal servicesFacilities, operations and shared services with a clear owner.
    • Product developmentBugs, feedback and product opportunities with the evidence attached.
    • Finance & procurementPurchase requests with the vendor, amount and quote in one place.
    How one workspace adapts to each team
    Pricing
    • Films & demosShort, captioned walkthroughs of real workflows
    • Getting startedSet up a first workspace, step by step
    • What’s newDated notes on what shipped
    • Trust & controlsAccess, AI review and data questions
    • Try a sample requestNo account; nothing is submitted
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    Product tourPricingTry a sample request

    Solutions

    IT & MSP service desksMarketing & creative teamsInternal servicesProduct developmentFinance & procurement

    Resources

    Films & demosGetting startedWhat’s newTrust & controlsContact
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